Terms & Conditions

Welcome to The Pen Lounge (https://thepenlounge.com/). By accessing or using this website, you agree to abide by the following Terms & Conditions, which govern your access to and use of the Website and services. If you transact on the Website, you will also be subject to the policies applicable to the Website for such transactions.

These Terms & Conditions constitute a legally binding agreement between you and The Pen Lounge.

1. Definitions

    • “Website” refers to https://thepenlounge.com/.

    • “User”, “You”, “Your” means any natural or legal person who has agreed to use the Website by providing registration data or placing an order.

    • “We”, “Us”, “Our” refers to The Pen Lounge, an Indian firm engaged in the sale of writing instruments, inks, and accessories.

2. Acceptance of Terms

By using the Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. The Pen Lounge reserves the right to modify these Terms at any time, and it is your responsibility to review them periodically.

3. Website Usage

  • Use of this Website is permitted only for lawful purposes.

  • You agree not to copy, distribute, or modify any part of the Website without prior written authorization.

  • We reserve the right to restrict or terminate your access to the Website at our sole discretion.

4. Product Listings & Transactions

  • All products and services listed on the Website represent an invitation to offer. Your placement of an order constitutes an offer to purchase, subject to our acceptance.

    • Order Confirmation: After placing an order, you will receive an email acknowledging receipt of your order. The order is accepted only once the product is dispatched.

    • Product Availability: We reserve the right to cancel any order due to stock availability, inaccuracies, or errors in product information or pricing.

5. Account & Registration Obligations

By registering on our Website:

      • You agree to provide accurate, complete, and current information.

      • You are responsible for maintaining the confidentiality of your account credentials.

      • You agree to notify us immediately of any unauthorized use of your account.

      • We reserve the right to suspend or terminate accounts for violation of these Terms.

6. Pricing & Payment

  • While we strive for accuracy, pricing errors may occur. We reserve the right to cancel or modify orders if a product is listed at an incorrect price.

  • If we cancel an order after payment, the amount will be refunded to your original payment method.

  • Prices may change without prior notice, but confirmed orders will not be affected by subsequent price changes.

7. Order Cancellation

  • By Us: We may cancel orders due to product unavailability, pricing errors, or verification issues.
  • By You: If you cancel before processing or approval, you will receive a full refund. If canceled after processing, a 5% cancellation fee will apply.
  • Decisions regarding cancellations are at the sole discretion of The Pen Lounge.

8. Third-Party Products

  • The Pen Lounge may feature or sell products from third-party vendors.

  • We do not control or guarantee the performance or accuracy of products sold by third parties.

  • Any disputes or issues with third-party products must be addressed directly with the respective vendor.

  • You agree to release and indemnify The Pen Lounge from liabilities arising from third-party transactions.

9. Intellectual Property

  • All content on this Website, including text, images, graphics, logos, and product descriptions, is the intellectual property of The Pen Lounge or its partners and protected under applicable laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

  • The Pen Lounge shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or products.
  • We do not guarantee uninterrupted, error-free access to the Website.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

12. Contact Information

The Pen Lounge
402, Mint IndiaBulls, Near Hyde Park,
Thane (W), Mumbai – 400610, India

🕙 Business Hours:
Monday to Saturday | 10:00 AM – 6:00 PM

📞 Phone: +91 8988845050 / +91 8988855050
📧 Email:support@thepenlounge.com

By using this Website, you agree to the above Terms & Conditions.