Refund & Return Policy | The Pen Lounge – Buy Pens & Stationery Online in India

At The Pen Lounge, we want you to be happy with every pen, fountain pen, stationery and office & school supplies purchase. This Return Policy applies to all orders delivered in India. Please read it before ordering.

1. Return & Exchange Eligibility

  • We accept returns for both defective and non-defective products within 7 days of delivery.
  • Exchanges are accepted for a different product (subject to availability).
  • Eligible reasons: defective or faulty product, damaged product, wrong item received, or you simply changed your mind.

2. Return Window

You must request a return or exchange within 7 days of receiving your order. Requests after 7 days of delivery are not accepted.

3. Product Condition

  • Items must be new, unused, and in original packaging with all tags, accessories and invoice.
  • Opened ink bottles, used cartridges, and written-with pens are not eligible.

4. Non-Returnable Items

  • Personalized or customized products (engraved pens, custom gift sets)
  • Used, damaged-after-delivery, or misused products

5. How to Return (By Mail)

  1. Email [email protected] or call +91 8988845050 / 8988855050 with your order number within 7 days of delivery.
  2. Pack the product securely in its original packaging. Use separate packages for different orders.
  3. Send it by courier or post to:
    The Pen Lounge
    402, Mint IndiaBulls, Near Hyde Park, Pokharan Road No. 2, Thane (W), Maharashtra – 400610, India
  4. Keep your tracking number. You can track post shipments on India Post.

6. Return Shipping Costs

Return shipping is the customer’s responsibility (customer arranges and pays for the return label/courier).

7. Restocking Fee

We charge no restocking fee.

8. Refunds

  • After we receive and inspect your return, we will email you the result.
  • Approved refunds are processed within 7 days to your original payment method.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

9. Exchanges

  • Exchange for a product of equal or higher value. You pay any price difference.
  • Approved exchange items are shipped to you after we receive the return.

10. Damaged or Wrong Item?

Email photos to [email protected] within 7 days. For defective, damaged or wrong items we will arrange a replacement or refund. Your rights are also protected under India’s Consumer Protection Act, 2019 / National Consumer Helpline.

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Thank you for shopping with The Pen Lounge, your trusted store for premium pens and stationery in India.